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Client Services

We not only provide accessible telephone and email support to your business and technical users, we also aim to educate and enrich your people with a full knowledge of OneShield’s capabilities. OneShield has co-located teams providing around-the-clock support through our global offices. We also have a dedicated team for each post-production client, allowing us to stay connected and support your people as your business grows.

The client services team’s mission is to provide the highest standard of support each time we answer a call or email, with the goal to isolate and resolve every issue in an efficient and professional manner. We also works closely with our development team, creating a constant exchange of information relating to client issues and up-to-date developments in the OneShield product line.

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