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Director of Implementation

Manage the implementation of multiple projects with a focus on design, best-practices, process-compliance, and technology. Importantly, this role works hand in hand with an AVP or VP of Implementation Services, who has oversight on the project management and business.


  • Manage the project teams and coordinate with internal and external stakeholders to deliver to agreed timelines, quality and cost.
  • Run project scrums.
  • Acquire necessary resources including personnel, hardware, software, infrastructure support, etc.
  • Triage defects and change requests on a regular basis.
  • Integrate OneShield system to customer technology environment.
  • Review requirements, estimates, and prioritize as per business needs.
  • Communicate the project status with all stakeholders.
  • Enforce and evolve best practices and processes to ensure the quality of delivery.
  • Motivate the team to achieve a high quality of work and sustained throughput.


  • Design skills.
  • Sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information.
  • Architectural review, design and critical data analysis skills.
  • Strong software development experience in any modern language or subsystem preferably Java/J2EE & Oracle based systems.
  • Experience with standard Software Development methodologies such as Waterfall and Agile.
  • Experience with complex technology implementations including multiple integration points.
  • Experience managing medium to large scale business application implementations.

Business Skills:

  • Excellent interpersonal and communication skills.
  • An eye for detail and the ability to put ideas into a tangible form.
  • Prioritize and manage work to critical project timelines in a fast-paced environment.
  • Innovate, develop new approaches to complex problems.
  • Strong leadership skills, ability to lead large teams to successfully deliver complex projects.
  • Able to resolve conflicts between teams and stakeholders and architect win-win solutions.
  • An adaptive style that is flexible and effective in gaining the cooperation of others.
  • Maintain effective partnerships across the organization and ability to influence senior management, peers, and subordinates through an inclusive style.


  • A full-time Bachelors /Masters’ degree


  • 10-15 years in a business application development role.
  • Minimum 3 years in leadership capacities, either as the project manager or development manager.
  • Experience managing cross-functional resource teams of 30 or greater
  • Insurance or Financial Services business experience is preferred, but not mandatory.
  • Experience using Jira a plus.
  • OneShield Enterprise knowledge a real plus


Please Note: We are looking for someone with a strong development background (experience with a product company or a company doing custom implementations based off a product, NOT internal IT development) who has managed a team size of at least 30 or more resources. Insurance domain (Property & Casualty) highly preferred. This is a Developer Manager role, NOT a Project Management role.

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