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Technical Business Analyst


This role will gather, document, and analyze client functional, transactional, and insurance business requirements across all insurance functions and third-party integrations.

The Technical Business Analyst will also work within a cross-functional project team to provide business analytical support and leadership from the business side at the program level. The individual will play a highly visible, client-facing, consultative role and have the ability to offer system solutions to enhance client implementations and transform client workflow and business processes.

The individual will act as the business liaison between the customer and technical team and provide support throughout the project development life cycle. The individual must project a high level of confidence to the client and have strong presentation and meeting facilitation skills.


Core Responsibilities

  • Perform business and systems analysis for multiple engagements in parallel
  • Perform System process analysis to include identification of interface points and other workflow considerations
  • Write functional specifications and demo system functionality
  • Work with the project manager and implementation manager to manage their BA project activities
  • Work with project and implementation management at the project planning level about their BA activities
  • Act as the point of contact, manage client expectations, and establish proper levels of client confidence
  • Manage all BA project activities and deliverables
  • Escalate concerns and issues to project management
  • Provide high-level project updates on project issues, plans, and project direction
  • Aptitude to learn and demonstrate above-average knowledge of OneShield Market Solutions products


Required Skills/Abilities

  • High level of self-confidence and BA skills to gain client credibility
  • Aptitude to learn new technologies, applications, and business areas
  • Ability to recognize issues requiring escalation
  • Excellent organizational and problem-solving skills
  • Ability to compile and provide sound task estimations
  • Ability to perform work in tight scheduled timeframes
  • Excellent verbal and written communication skills
  • Object-Oriented design skills
  • TSQL, VB.net, and Relational database experience a plus


Education, Work Experience, Industry Knowledge

  • Five plus years P&C insurance experience across various LOBs
  • Experience with metadata-based systems
  • Bachelor’s Degree
  • Position requires an ability to travel to client site (Pre-Covid approximately 40%)

Apply For: Technical Business Analyst

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