A robust, flexible and easily configurable enterprise-class claims solution that automates manual processes, reduces overhead expenses and improves overall efficiencies.

Core Features

OneShield Claims is a highly adaptable solution that gives your team members the ability to focus solely on the critical decisions needed to efficiently and effectively manage claims across all lines of business. From your first notice of loss through to file closure, OneShield Claims is pre-configured with built-in rules, workflows and content to match your specific business needs.

Whether deployed in the cloud “As-a-Service” or on-premise, it allows you to simplify the management of claims while enhancing customer service levels, agent relationships, and third-party co-ordination. 

  • End-to-End Incident Management

    With intelligent workflow and context awareness, OneShield Claims manages individual claims at the level of incident (one level higher than claims), allowing you to detect fraud, identify and implement loss control more effectively, and deliver a better customer experience.

  • Claims Management Automation

    Pre-built workflows and process rules allow for extensive automation, presenting claim handlers with information and processes reflecting your best practices. Automated claim assignment, for example, allows for both automated and manual assignments based on user role, skill set, location, line of business and other criteria.

  • Intelligent Rules-based Assessments

    While capturing an unlimited number of losses related to the same incident, OneShield Claims makes recommendations based on historic behavior, including identifying necessary reserves for different coverages, creating intelligent tasks based on reported losses, and recommending loss control measures.

  • Configurable User Dashboard

    Each user begins with a home page providing a snapshot of appointments, daily activities, critical alerts, open workflow steps, and recently reported claims. Users also have quick access to action items, contacts, reports, financials, claim setup, search and administration functions.

“Adopting Microservices to Enhance the Journey Towards Digitized Insurance”.

Developing a compelling customer experience has become a top priority for insurers who know that insurance has become one product among many from the perspective of the consumer.


Line of Business Content & Use Cases

Line of Business Content & Use Cases

Designed specifically for personal, commercial and specialty lines of business content. OneShield Software can help enhance and improve your operational...



Turn raw data into actionable information with near-time portfolio analysis and detailed standard or customized reports. OneShield provides one of...



Vital reinsurance handling capabilities that streamline the administration and management of reinsurance agreements. With OneShield’s Reinsurance functionality, you will have...

Lower Cost of Ownership

OneShield Claims

Pre-Built Insurance Content

Our pre-built library of insurance-specific content for personal, commercial, life and specialty lines and pre-defined and configurable data models, workflows, rules, rates, reports, dashboards and product definitions — eliminating the time-consuming and costly “ground-up” requirements gathering process.

OneShield Claims


The intuitive nature of our design application and wizard-based development, OneShield Designer, empowers your business and technical users to work collaboratively to achieve 100% self-sufficiency in modifying functions.

OneShield Claims


As one policy can impact another, our model allows you to underwrite on an account-level, rather than policy-level, giving you the ability to easily launch customer loyalty programs and agent incentives.