OneShield provides a dedicated 24/7 Client Services team focused on the needs of post-production clients.
Innovative software is half of the “success equation” when implementing enterprise-quality core systems and components. It is equally important to take full advantage of the evolution of the core system with regular maintenance and release management. Also, the key is ensuring you have ongoing access to key resources for those “How do I?” questions that pop up during routine support.
At OneShield, not only do we understand the importance of providing 24/7 client support during and after implementations, but also of working closely with clients on strategic and tactical projects on an ongoing basis. Our Client Services team goes well beyond triaging support issues or fielding questions. We match dedicated and seasoned industry experts to your implementation and post-production needs. Our goals are to ensure that your team members learn as much as possible from our experienced and knowledge-rich experts, and move your internal team quickly toward self-sufficiency and operational efficiency.
Our proven implementation methodologies, close collaboration and mentoring of your team members focus on transforming your business for the future. Understanding how your business works are just one aspect of the “OneShield Experience” — the positive impact of working with our people, our products, and a decade’s worth of proven and successful implementations. Our clients enjoy a wide range of benefits, professional services and support during and after OneShield Software project implementations.
We offer a full range of services ranging from hosting and release management to including support for requirements, design, development, and testing.
OneShield also provides system audits and conducts platform assessment comparisons based on best practices. In addition to staff augmentations for your project initiatives, as needed, we provide mentoring to help you become self-sufficient in the modification and maintenance of our products.