Customer expectations are changing fast

Developing a compelling customer experience has become a top priority for insurers who know
that insurance has become one product among many from the perspective of the consumer.

Insurance Innovation Reporter and OneShield discuss strategies to
deliver an innovative customer journey.

Sign Up to Listen

Gain insights from OneShield’s Liza Smith, SVP Sales, Marketing & Consulting and IIR’s Executive Editor, Anthony O’Donnell

For nearly two decades, they have gained a deep understanding around the use of information technology, followed trends and educated stakeholders about the use of IT across all insurance sectors.

OneShield & Insurance Innovation Reporter Podcast


Anthony O’Donnell

Executive Editor of Insurance Innovation Reporter

Liza Smith

SVP, Global Sales, Marketing & Consulting

What You Will Learn

  1. 1. Gain a better understanding of the key shifts in customer expectation and what the primary drivers are behind this evolution.
  2. 2. Learn how to better analyze customer data, in order to develop a digital strategy to help improve the customer experience.
  3.  3. Find out how OneShield can help your organizations to map the journey towards the ultimate digital customer experience.