Developing a compelling customer experience has become a top priority for insurers who know
that insurance has become one product among many from the perspective of the consumer.
Insurance Innovation Reporter and OneShield discuss strategies to
deliver an innovative customer journey.
Gain insights from OneShield’s Liza Smith, SVP Sales, Marketing & Consulting and IIR’s Executive Editor, Anthony O’Donnell
For nearly two decades, they have gained a deep understanding around the use of information technology, followed trends and educated stakeholders about the use of IT across all insurance sectors.