Customer expectations are changing fast

Developing a compelling customer experience has become a top priority for insurers who know
that insurance has become one product among many from the perspective of the consumer.

Insurance Innovation Reporter and OneShield discuss strategies to
deliver an innovative customer journey.

Contributors

Anthony O’Donnell

Executive Editor, Insurance Innovation Reporter

Liza Smith

SVP, Global Sales, Marketing & Consulting

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OneShield & Insurance Innovation Reporter Podcast

What You Will Learn

  1. Gain a better understanding of the key shifts in customer expectation and what the primary drivers are behind this evolution.
  2. Learn how to better analyze customer data, in order to develop a digital strategy to help improve the customer experience.
  3. Find out how OneShield can help your organizations to map the journey towards the ultimate digital customer experience.