Forrest T. Jones and Company, a long standing leader in association driven insurance programs, partnered with OneShield to replace aging legacy systems that were slowing growth and limiting operational efficiency. By adopting OneShield Market Solutions, FTJ moved to a modern, digital-first platform that automates key workflows, supports scale, and delivers a smoother, more intuitive policyholder experience.
FTJ implemented OneShield Market Solutions to streamline policy administration, reduce manual handoffs, and strengthen digital engagement. The platform enabled straight through processing, automated underwriting actions, and electronic delivery of policy documents. With integrations like Input1 for digital payments and a custom B2C portal for self service, FTJ now handles more than ten thousand online submissions each year and binds most eligible policies without underwriter involvement, resulting in faster service, fewer paper based processes, and improved operational performance.
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