Achieving process efficiencies, increasing productivity, and providing superior service to brokers were critical objectives for ICAT’s policy management replacement project. Following an extensive review of the market, OneShield Policy was selected for its robust workflow engine.


With OneShield Policy, ICAT has automated manual processes, including risk clearance, triage, risk-sharing assignments, underwriting, rating, and quoting. ICAT underwriters can access an online, integrated underwriter workbench that streamlines and automates workflow to reduce processing costs. OneShield Policy allows ICAT to enhance broker relationships by delivering a faster turnaround time on quotes.

The tool‐based approach of OneShield’s policy solution allows ICAT to become self‐sufficient and provides speed-to-market to underwrite various risks.

“We needed a technology partner with extensive insurance expertise. OneShield truly understands our specific business needs. With the flexibility that OneShield provides, we will have the ability to migrate our middle‐market product to a new, robust underwriting platform This will simplify our technology landscape, improve our operating efficiency and allow us to focus on better servicing our producers and clients.”