Travelers Canada (formerly The Dominion)


Travelers Canada (formerly The Dominion) sought a solution to support their goal of a single system for all personal and commercial lines of business.  The enterprise policy replacement project was an immense effort with multiple integration points. Ultimately, a number of legacy systems were retired to facilitate the ease of doing business for the independent broker distribution network by enabling straight-through processing.


OneShield Enterprise proved to be the system that could do what many other products could not because of its metadata capabilities, including the ability to configure a sophisticated, monthly‐rated personal auto product with many rules. Travelers Canada has sophisticated products and complex requirements that demand a flexible system, and they need the system to allow them to be self‐reliant.

OneShield’s willingness to co-locate development resources and train the Travelers Canada team has resulted in a close working relationship that led to the implementation success of this project.

“We realized from the outset the magnitude of effort involved in a core replacement project and the impact of adapting to the change on our organization. It was imperative that we not only find the right technology—but the right partner, so we could leverage that experience to our advantage. With OneShield, we found a partner with strong implementation experience and deep insurance knowledge. They worked collaboratively with us throughout our transition. We are very proud of what our team has accomplished. OneShield’s commitment and partnership not only made getting to this point possible but made the journey rewarding.”

Janet Babcock – Chief Information Officer, The Dominion