WestCongress Insurance Services sought to rapidly scale their policy administration and claims operations. To address the needs of this newly launched MGA, they prioritized a cloud-based offering focused on reducing overall technology costs, decreasing implementation timelines, and managing end-to-end operations.


After an extensive search of the market, WestCongress chose OneShield Market Solutions for MGAs, a solution designed specifically for the specialized needs of the MGA market. Focusing first on the rapid deployment of the policy management module, WestCongress quickly opted to implement the claims module to meet the stringent claims management requirements of Lloyd’s of London.

OneShield’s as-a-Service approach gave WestCongress the ability to leverage the platform’s built-in content and workflows and its self-service web portal capabilities for producers and other third-parties using intuitive and self-administering tools.

Leveraging OneShield’s cloud-based platform allowed WestCongress to ramp up product and service offerings rapidly — creating a competitive advantage by enhancing speed-to-market capabilities for its coast-to-coast network of brokers and agents.

“OneShield’s ability to deliver our system from the cloud in a rapid manner was appealing to us. Their commercial lines expertise and industry knowledge — coupled with a scalable system that is clearly architected for our type of business, gives us confidence as we move forward.”