Association Insurance Management seeks to enhance customer service experience with OneShield Software


OneShield’s policy, billing and claim administration “As-a-Service” suite will help AIM scale, improve their speed-to-market capabilities while enhancing customer service for its growing customer base of parent-teacher and other non-profit community organizations.

June 26, 2019

Marlborough, MA — June 26th, 2019: OneShield Software (, a market leader in core business solutions for insurers and financial services companies, is pleased to announce that Association Insurance Management (AIM) is implementing their cloud-based suite, OneShield Market Solutions (OMS) – enabling the integration of policy, billing, and claims information for analysis, improving underwriting results, while helping to enhance the client service experience.

With 30 years of success supporting the insurance needs of education and community-related nonprofits, AIM searched the market for technology that could help manage and support over 15 specialty areas of insurance coverage. AIM required an agile and flexible solution that offered innovative approaches to rapid deployments for speed-to-market advantages, such as OMS’ spreadsheet-based rating capabilities that eliminate the need for complex coding.

“We needed a solution that could easily handle rating, as well as providing a way to record coverages through our carrier partners’ excess and surplus markets, enabling us to offer our clients a total insurance package,” says Jamie Fagan, AIM’s President. “OMS’ ability to modify its core offering with client-defined workflows and rules allows AIM to control its own process,” she adds. “The expected system efficiencies will keep our prices low while providing the opportunity to improve service to our customer organizations.”

With OneShield’s “As-a-Service” cloud-based application, AIM can:

  • Reduce internal IT infrastructure costs and support;
  • Improve efficiencies and customer satisfaction;
  • Automate policy and billing processing;
  • Extend a Quick-quote option on their portal for instant pricing proposals;
  • Manage Certificate of Insurance tracking and administration;
  • Eliminate many routine and manual tasks with a configurable rules engine.

“We are proud to add another SaaS client to the OneShield family and look forward to growing with AIM,” says OneShield President and CEO Glenn Anschutz. “The complexities of policy management for specialized insurers such as AIM are unique and varied. Developed to meet the needs of specialized financial services markets, OMS provides a customizable end-to-end solution that will scale as AIM’s business expands and evolves.”

Media Contact

For more information or to schedule a media interview, please contact:

Janice Merkley VP, Marketing
OneShield Software

Telephone: +1 774-348-1000


About OneShield

OneShield provides business solutions for P&C insurers and MGAs of all sizes.

OneShield’s cloud-based and SaaS platforms include enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics.

Designed specifically for personal, commercial, and specialty insurance, our solutions support over 90 lines of business. OneShield’s clients, some of the world’s leading insurers, benefit from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models designed to lower the total cost of ownership.

Our global footprint includes corporate headquarters in Marlborough, MA, with additional offices throughout India.

For more information, visit