Marlborough, MA – November 13, 2025 – OneShield, a leading provider of SaaS core systems for the insurance industry, announced today that it has become the first insurance software vendor to adopt the Cloud Security Alliance (CSA) AI Controls Matrix (AICM). The AICM is the industry’s first comprehensive framework for assessing the security, accountability, and ethical governance of artificial intelligence systems in the cloud.
This reinforces OneShield’s commitment to delivering secure, compliant, and innovative solutions across its product suite, including the AI Hub, which helps insurers deploy responsible AI and intelligent automation safely and effectively.
Insurers are placing greater emphasis on transparency, data protection, and vendor assurance, said Tony Villa, CEO of OneShield. Adopting the AI Controls Matrix helps demonstrate that our cloud practices align with globally recognized standards, giving our customers added confidence as they modernize their operations and explore new AI capabilities.
Insurers are placing greater emphasis on transparency, data protection, and vendor assurance,
Adopting the AI Controls Matrix helps demonstrate that our cloud practices align with globally recognized standards, giving our customers added confidence as they modernize their operations and explore new AI capabilities.
The CSA AICM examines over 200 control objectives across various areas, including data protection, access management, business continuity, encryption, model transparency, bias mitigation, human oversight, and third-party risk. OneShield’s certification provides insurers, MGAs, and brokers with additional assurance that their core systems and AI-driven workflows are protected within an independently validated, secure cloud environment.
Our AI Hub is designed to help insurers unlock the power of secure and responsible AI, said Doug Moore, Chief Innovation Officer at OneShield. By aligning the Hub with the AICM, we are ensuring that every workflow and integration is built on a foundation of trust, compliance, and verified security.
Our AI Hub is designed to help insurers unlock the power of secure and responsible AI,
By aligning the Hub with the AICM, we are ensuring that every workflow and integration is built on a foundation of trust, compliance, and verified security.
As insurers expand their use of cloud technologies and AI, regulatory expectations for vendor security and compliance continue to rise. The CSA AICM certification provides OneShield’s customers with:
Independent assurance that OneShield meets globally recognized security and compliance standards.
Streamlined vendor due diligence, simplifying regulatory and audit processes.
Confidence in AI adoption, knowing that OneShield’s infrastructure supports innovation within a proven governance framework.
This step lays a critical foundation for OneShield’s broader SOC 2 compliance strategy for the AI Hub and related services. By aligning with the AICM, OneShield is strengthening the controls, documentation, and governance practices that will underpin its SOC 2 attestation.
The Cloud Security Alliance (CSA) is the leading global organization dedicated to promoting best practices for secure cloud computing. Its Cloud Controls Matrix (CCM) provides a detailed cybersecurity framework of cloud-specific controls that help organizations align with global compliance and assurance standards. The CCM is trusted by enterprises and governments worldwide as the benchmark for cloud security excellence.
For more information or to schedule a media interview, please contact:
Kaitlyn Jakovcic Sr Product Marketing Manager OneShield
Email: kjakovcic@oneshield.com
OneShield develops and delivers modern, flexible core systems to P&C carriers and MGAs. Built for speed, configurability, and real-world operations, OneShield’s policy administration, billing, and claims products have a proven track record helping insurers modernize without the cost, risk, and timelines typically associated with other vendors. Today, insurers process over $15B in premiums on OneShield platforms.
OneShield Enterprise (OSE) is a cloud-optimized core platform for insurers and MGAs writing personal, commercial, or specialty lines of business. OneShield Market Solutions (OMS) delivers a scalable, carrier-grade platform as a managed service for fast-moving commercial property, liability, and specialty carriers and MGAs. OneShield AI Hub is a secure platform that arms insurers with the latest AI and LLM capabilities without exposing private data, compatible with OSE, OMS, or any core system.
Learn why insurers trust the OneShield team to deliver at oneshield.com.