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Adapt Your Business For A New Generation Of Workers, While Serving The Needs Of Today’s Insurers; Vivek Gujral, CIO

In this episode of OneShield’s podcast series, CTO Vivek Gujral discusses the Evolution of the Insurance Business Model

There is a shorter tenure among next-generation workers

  • Less specialized
  • more technology-savvy

Impact:

  • New emphasis on enhancing customer experience
  • Building more structured user interfaces
  • Use of machine learning in software solutions
  • Detecting process anomalies

In Summary:

  • Do whatever you can to make the experts more efficient
  • Do whatever you can to improve the performance and the uniformity in the decision-making of your junior staff members