In this episode of OneShield’s podcast series, CTO Vivek Gujral discusses the Evolution of the Insurance Business Model
There is a shorter tenure among next-generation workers
- Less specialized
- more technology-savvy
Impact:
- New emphasis on enhancing customer experience
- Building more structured user interfaces
- Use of machine learning in software solutions
- Detecting process anomalies
In Summary:
- Do whatever you can to make the experts more efficient
- Do whatever you can to improve the performance and the uniformity in the decision-making of your junior staff members
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