Omni-Channel

Whether through portals, desktops or mobile devices enable the ability to provide unified data and personalized experiences to customers, agents and employees.

Self-Service

Customer experience expectations are already established by how they shop, how they bank and even how they manage their connected home. Consumers want the ability to gather information, purchase, and self-service almost all aspects of their lives on their mobile devices, anytime and anywhere. 

Portals

Customizable portals for the insurance lifecycle from sales, servicing, claims through to 3rd party providers. Providing unique digital experiences for your customers, employees, agents, and brokers.

UX through UI:

Navigating Customer Expectations

Not all UIs or channels are equal. We believe that to truly be adaptive UI’s need to be built using reusable software components accessed via scalable web services that can be leveraged seamlessly across every communication channel.

How Technological Self-Sufficiency Can Equate To Success (Even Survival) Amid Industry Disruption

Liza Smith, Chief Revenue Officer, OneShield Software The business of selling insurance is changing. It was generally understood that “insurance...

Rethink, Retool & Reimagine – Transforming From Traditional To Digital Insurer

Rakesh Parikh VP, Product Engineering - OneShield Software and Karen Furtado, Partner - Strategy Meets Action, discuss critical strategies insurers...

Mapping The Ultimate Digital CX Journey

In an era where customers are demanding accessibility, transparency, and ease of use, addressing the customer experience remains at the...