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OneShield Claims

Highly adaptable, OneShield Claims allows your team members to focus solely on the critical decisions needed to efficiently and effectively manage claims across all lines of business. From your FNOL through to file closure, OneShield Claims is pre-configured with built-in rules, workflows, and content to match your specific business needs. Our workflows and process rules allow for extensive automation and information flow.


Simplify claims management while enhancing customer service levels, agent relationships, and third-party coordination.

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Focus on the critical decisions.

OneShield Claims automates manual processes to allow you to focus on complex claims handling. Reducing overhead expenses and improving overall efficiencies.

Reporting & Incident Management

  • FNOL reporting and Incident Management to track activities and identify opportunities before converting to a claim.
  • Provide dialogue scripts in the claims intake process.
  • Enter or receive FNOL/FROI from third-party FNOL/FROI service vendors.

Intelligent Workflow & Context Awareness

  • Automate claim assignment based on user role, skill set, location, line of business, and other criteria.
  • Manage individual claims at the incident level with intelligent workflow and context awareness.
  • Detect fraud, identify and implement loss control more effectively.
  • Deliver a better customer experience.

Intelligent Rules-Based Assessments

  • Capture an unlimited number of losses related to the same incident.
  • Make recommendations based on historical behavior.
  • Identifying necessary reserves for different coverages.
  • Creating intelligent tasks based on reported losses.
  • Recommend loss control measures.

User Visibility

  • Each user’s dashboard provides a snapshot of appointments, daily activities, critical alerts, open workflow steps, and recently reported claims.
  • Users have quick access to action items, contacts, reports, financials, claim setup, search, and administration functions.
  • Users can view incurred claims by product, agency, year, and location via the claims reporting dashboard with interactive and hover-over details.

“We have a history of innovation at Hiscox, and we expect the OneShield platform will help us achieve greater efficiencies, productivity, and contemporary digital client experience.”

Ben Walter Chief Executive Officer