Modernizing Core Operations with OneShield Market Solutions

Overview

Forrest T. Jones & Company (FTJ), a national leader in association-driven insurance programs, partnered with OneShield to overcome legacy system limitations and accelerate growth. With OneShield Market Solutions, FTJ now benefits from automated workflows, improved policyholder experiences, and a scalable foundation for future expansion.

Challenge

FTJ’s legacy systems were slowing growth and limiting operational agility. The company needed a modern, digital-first insurance platform to:

• Eliminate manual processes through automation
• Enhance scalability to support strategic growth
• Improve policy administration and servicing
• Provide a seamless, digital policyholder experience

Why OneShield?

FTJ selected OneShield Market Solutions, a cloud-based core insurance platform designed for MGAs and program administrators, based on its:

• Proven track record in digital transformation
• Flexible, configurable architecture
• Seamless integration with existing systems
• Rapid deployment model to speed time-to-value

Solution

With OneShield Market Solutions, FTJ was able to:

• Automate policy workflows and reduce manual effort
• Implement straight-through processing for faster underwriting
• Digitize payments via Input1 integration
• Modernize policyholder interactions with a custom B2C portal
• Deliver real-time policy and endorsement documents electronically

Results

FTJ’s transformation delivered measurable outcomes:

• 10,000+ online submissions annually
• 95%+ of eligible policies bound without underwriter involvement
• Dramatic reduction in mailed checks and paper documents
• Enhanced customer service and internal efficiency