Forrest T. Jones & Company (FTJ), a national leader in association-driven insurance programs, partnered with OneShield to overcome legacy system limitations and accelerate growth. With OneShield Market Solutions, FTJ now benefits from automated workflows, improved policyholder experiences, and a scalable foundation for future expansion.
FTJ’s legacy systems were slowing growth and limiting operational agility. The company needed a modern, digital-first insurance platform to:
Eliminate manual processes through automation
Enhance scalability to support strategic growth
Improve policy administration and servicing
Provide a seamless, digital policyholder experience
FTJ selected OneShield Market Solutions, a cloud-based core insurance platform designed for MGAs and program administrators, based on its:
Proven track record in digital transformation
Flexible, configurable architecture
Seamless integration with existing systems
Rapid deployment model to speed time-to-value
With OneShield Market Solutions, FTJ was able to:
Automate policy workflows and reduce manual effort
Implement straight-through processing for faster underwriting
Digitize payments via Input1 integration
Modernize policyholder interactions with a custom B2C portal
Deliver real-time policy and endorsement documents electronically
FTJ’s transformation delivered measurable outcomes:
10,000+ online submissions annually
95%+ of eligible policies bound without underwriter involvement
Dramatic reduction in mailed checks and paper documents
Enhanced customer service and internal efficiency
OneShield Market Solutions (OMS) is a fully managed SaaS policy administration and feature-rich claims solution pre-loaded with insurance content, workflows, and rules, all customizable for your unique and evolving needs.