“As a startup MGA, we wanted a partner with functionality in place, the ability to customize, and the capability to add new products or lines of business. We also wanted to eliminate most manual processes on the back-end to achieve straight through processing.” — Tom Dulapa, EVP, WestCongress
“As a startup MGA, we wanted a partner with functionality in place, the ability to customize, and the capability to add new products or lines of business. We also wanted to eliminate most manual processes on the back-end to achieve straight through processing.”
WestCongress, a startup MGA, was founded on the mission to excel in niche markets offering commercial general and commercial excess surplus to underserved segments of the energy, contractor artisans and security markets. As a competitive advantage over traditional carriers and MGAs, WestCongress sought to offer greater efficiency and accuracy to their brokers and agents.
Headquarters: Detroit, MI
Website: westcongress.com
Established: 2017
Primary Driver: Rapid growth
Implementation: 2017
Solution: OneShield Market Solution
Coverage: Commercial general and excess surplus
WestCongress found early success but their manual processing and disparate applications could not support their growth. Inefficient onboarding of new carriers, demand for product innovations and the expanding broker relationships ignited WestCongress’ search for an affordable solution and supportive team to convert all operations to a cloud-based platform.
Solution requirements:
Consolidation of all policy admin and claims processes onto a single platform
Prebuilt, configurable content and workflows
360-degree view of customers, prospects, vendors, brokers and claimants
Data capture and analysis to develop new risk solutions
Cloud solution to support “work from anywhere”
Scalable solution to support rapid growth
WestCongress chose OneShield Market Solutions (OMS) for MGAs to support all of its requirements and within the year WestCongress went live working seamlessly with over 300 brokers. Tom Dulapa, EVP WestCongress, attributes OneShield’s insurance expertise and application knowledge, and the relationship they built, as keys to selection and successful implementation.
Zero downtime, dramatic reduction in IT costs and dependencies were immediately realized by the lean IT team at WestCongress, previously a heavy burden to this early stage MGA.
“Implementing OneShield’s SaaS Solution provided an avenue to accelerate our business and become a competitive offering in the market. The capability to add new products and lines quickly and cost-efficiently has allowed us to be responsive to the changing needs of our customers.”— Tom Dulapa, EVP, WestCongress
“Implementing OneShield’s SaaS Solution provided an avenue to accelerate our business and become a competitive offering in the market. The capability to add new products and lines quickly and cost-efficiently has allowed us to be responsive to the changing needs of our customers.”
— Tom Dulapa, EVP, WestCongress