Case Study

Streamlining insurance excellence

Overview

The Medical Insurance Exchange of California (MIEC), a distinguished member-owned reciprocal insurer serving over 7,400 healthcare professionals across California, Hawaii, Alaska, and Idaho, has encountered both challenges and opportunities in this evolving technology landscape.

Challenge

From a technological perspective, MIEC operated on a legacy, in-house technology platform for nearly 47 years. Although it had a contemporary user interface, and high service levels, over time, the old system became fragmented as each medical provider within MIEC developed its own rules, leading to a disjointed and complicated system.

Solution

MIEC’s decision to transition to SaaS aligns with its commitment to evolution, cost-effectiveness, and further enhanced service excellence. The next step was to find the right SaaS solutions provider.

Project Summary

Headquarters
Oakland, CA

Website
www.miec.com

Established
1977

Primary Driver
Predicative Costs, Time-to-Market

Implementation
2023

Solution
OneShield Market Solutions (OMS)

Coverage
Professional Liability, Medical Liability

Testimonial

“By partnering with OneShield, we have equipped ourselves with a robust platform that will enhance our current operations but also provide the scalability required to meet the evolving demands of the insurance industry.”

Lakshmi Lakshminarasimhan, Director, IS/IT & Innovation