Erie Insurance set out to provide a commercial lines technology platform that delivered best in class user experience, making it efficient and easy for agents to quote, issue, and service accounts. Internal users wanted to enable flexibility to consolidate products, allow for pricing sophistication, expand their geographical footprint and reduce operating costs through efficient methods such as straight-through processing – all without disrupting current operations.
Challenged by the complexity of multiple applications and technologies to support multiple products, third-party data sources that were not fully integrated, and a host of inflexible legacy systems, Erie elected OneShield Enterprise.
After almost a decade of collaboration with OneShield, Erie has expanded its use of OneShield Policy across all its commercial insurance lines. Erie has created a OneShield Center of Excellence. They have achieved their vision of running the policy administration system “headless” by integrating their user interface with OneShield Policy. Erie Insurance has also secured future licensing permissions to consolidate their personal and life lines of business on the same policy platform.
OneShield Policy has exceeded Erie’s targets for Quote, Application, and Retrieval transactions for Complex Policies. Erie has increased revenue, reduced time to quote and issue, increased the number of policies that are processed straight through, and has increased its speed to market, implementing new states faster than ever.
OneShield Policy enables Erie to advance its digital strategy of simplification and consolidation on an extendable and adaptable platform. Today, they have multiple portals supporting various product offerings. The new capabilities within OneShield Policy allow Erie to consolidate its product offerings while maximizing existing technology investments.