HfS Research: Entering the Age of Insurance Policy Administration As-a-Service

Overview:

HfS undertook a research study of the P&C industry shift towards As-a-Service, surveying 50 P&C insurance executives across North America.  The results of this 2017 study offer insight into policy administration system investments, perceptions of As-a-Service solutions, and most importantly, carriers’ medium to long term planning in preparation for the changing insurance technology landscape.  Those “long term” plans looked out on a 5 year horizon, without anticipation of the pandemic.

This is an interesting read, along side our 2022 study, to reflect on where your own concerns, challenges and outlook are most aligned.

Who should read this?

For those interested in the reflections of peers in the industry, these detailed responses are insightfully evaluated by Reetika Joshi, Research Director at HfS Research.

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