New startup WestCongress Insurance Services launches operations using OneShield Software’s as-a-Service platform


Startup WestCongress Insurance Services Launches Operations Using OneShield Software’s “As-A-Service” Platform

WestCongress Insurance Services rapidly scaled its policy administration and claims operations with OneShield Market Solutions, a cloud-based offering focused on reducing overall technology costs, decreasing implementation timelines and managing end-to-end operations.

April 20, 2017

Marlborough, MA – April 20th, 2017: The experienced management team of WestCongress Insurance Services LLC (West Congress) of Detroit, MI, a newly-launched managing general agent (MGA), knew leveraging a cloud-based “As-A-Service” platform would allow the company to ramp-up product and service offerings rapidly — creating a competitive advantage by enhancing speed-to-market capabilities for its coast-to-coast network of brokers and agents. After an extensive search of the market, WestCongress chose OneShield Market Solutions for MGAs, a solution designed specifically for the specialized needs of the MGA market. Focusing first on the rapid deployment of the policy management module, WestCongress quickly opted to implement the claims module to meet the stringent claims management requirements of Lloyd’s of London. “OneShield’s ability to deliver our system from the cloud in a rapid manner was appealing to us,” says Edward LaFramboise, President of WestCongress. “Their commercial lines expertise and industry knowledge — coupled with a scalable system that is clearly architected for our type of business, gives us confidence as we move forward.” The “As-A-Service” (AAS) cloud offering allows WestCongress and other MGAs to focus on their business while OneShield focuses on managing the technology, including updates and enhancements. OneShield’s AAS approach also gives WestCongress the ability to leverage the platform’s built-in content and workflows, as well as its self-service web portal capabilities for producers and other third-parties using intuitive and self-administering tools.

WestCongress serves diverse and specialized markets, including general liability and excess insurance for the energy, artisan contractor and security industries. As a result, quickly rolling out new offerings is critically important for the company. “I was particularly impressed with how OneShield’s solution can deploy lines of business using a spreadsheet rating system,” says LaFramboise. Rather than coding algorithms into a rating engine, OneShield’s platform simply embeds the spreadsheets into the back-end of the system — significantly slashing development and product deployment time. OneShield Market Solutions’ MGA platform delivers a secure and configurable end-to-end system that empowers team members to record prospective accounts, manage submissions, rate, generate proposals, track carrier clearance and even bind multiple lines of business for multiple carriers — complete with automated workflows and rules designed for MGAs. “We’re thrilled to welcome WestCongress Insurance Services to the OneShield family, and to be working alongside the WestCongress team”, says Liza Smith, SVP Global Sales & Marketing. “Our transaction-based pricing model for cloud-based solutions is a clear disrupter in the industry and it was among the key factors attracting WestCongress Insurance Services’ attention.” “Allowing organizations to pay as they grow embodies our goal to be a trusted partner,” adds Smith. “By offering a true Software-as-a-Service (SaaS) delivery model, we can ensure rapid and on-going maintenance and upgrades. Combined with transaction pricing, that is proving to be a welcome differentiator in this market.”

Media Contact

For more information or to schedule a media interview, please contact:

Janice Merkley VP, Marketing
OneShield Software

Telephone: +1 774-348-1000


About OneShield

OneShield provides business solutions for P&C insurers and MGAs of all sizes.

OneShield’s cloud-based and SaaS platforms include enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics.

Designed specifically for personal, commercial, and specialty insurance, our solutions support over 90 lines of business. OneShield’s clients, some of the world’s leading insurers, benefit from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models designed to lower the total cost of ownership.

Our global footprint includes corporate headquarters in Marlborough, MA, with additional offices throughout India.

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