Pennsylvania Financial Responsibility Assigned Claims Plan selects OneShield Market Solutions cloud-based insurance software


Pennsylvania Financial Responsibility Assigned Claims Plan Selects OneShield Market Solutions Cloud-Based Insurance Software

May 19, 2015

Marlborough, MA — May 19, 2015: With the goal of bringing new efficiencies and greater functionality to handling claims, the Pennsylvania Financial Responsibility Assigned Claims Plan (PFRACP) has selected OneShield Market Solutions to replace its legacy claims administration system.

The automation of the existing 15-year-old legacy system, which also relied on some manual processes to administer claims, is expected to reduce the need for additional staffing in the future while increasing PFRACP’s ability to handle a larger volume of claims per person.

After a six-month review process, PFRACP’s executive team choose OneShield Market Solutions for TPAs—a secure, cloud-hosted and configurable end-to-end claims administration solution supporting multiple insurers, accounts, and lines of business with automated workflows and rules designed specifically to meet the unique needs of TPAs.

For PFRACP, specifically, the new system will bring a wide variety of benefits, including:

  • Introducing a user-configurable workflow that improves efficiencies and consistent handling of files with measurable touchpoints.
  • New functionality, such as paperless files.
  • Ability to securely access the system at a third-party vendor’s and attorney’s sites.
  • Replacement of many manual tasks with an automated rules engine.
  • Automated population of routine forms.
  • Automated user interfaces that further reduce manual data entry into multiple systems.

“Our challenge was to find a systems vendor that understood our unique claims processing requirements, including the need to modify the system with limited or no programming skills,” says Rob
Carver, Claims Manager, PFRACP. “The core cloud-hosted platform was deployed within weeks of contract signing and configuration efforts to meet our unique processing requirements are underway.”

“We are proud to be supporting PFRACP in its initiative to transform its claims administration system for the future,” says Liza Smith, Senior Vice-President Global Sales, and Marketing. “

OneShield Market Solutions products are designed for lower cost and easy deployment by leveraging the flexibility of cloud base delivery. PFRAC is exactly the type of customer we designed these products for and we welcome them to the OneShield family.”

Media Contact

For more information or to schedule a media interview, please contact:

Janice Merkley VP, Marketing
OneShield Software

Telephone: +1 774-348-1000


About OneShield

OneShield provides business solutions for P&C insurers and MGAs of all sizes.

OneShield’s cloud-based and SaaS platforms include enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics.

Designed specifically for personal, commercial, and specialty insurance, our solutions support over 90 lines of business. OneShield’s clients, some of the world’s leading insurers, benefit from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models designed to lower the total cost of ownership.

Our global footprint includes corporate headquarters in Marlborough, MA, with additional offices throughout India.

For more information, visit