Customer Experience

Rethink, Retool & Reimagine – Transforming from traditional to digital insurer.


This eBook offers digital strategies for insurers based on a conversation with Karen Furtado, Partner – Strategy Meets Action, and Rakesh Parikh, SVP, Product Management at OneShield.

Highlighted recommendations include:

  • Rethinking strategies – markets, products, distribution.
  • Retooling with solutions for a new way to work.
  • Reimagining how you will interact with your policyholders and prospects.
  • Anticipating the cultural impact of innovation.
  • Evaluating technology requirements.

Who should read this?

Anyone embarking on or considering a digital initiative of any size or scope will benefit from these recommendations.