... ...


Our goal is to support your unique needs, either by staff augmentation or through mentoring, to ensure your own team members can move toward greater operational efficiency.


Upgrades, patches, and fixes are deployed by our support services team. Regardless of the solution you choose, we make it easy for your IT team.

Client Support

We provide a dedicated 24/7 Client Services team focused on the needs of post-production clients. We offer around-the-clock global support teams, to provide what you need, when you need it.

Support Line  
(774) 348-1175; (888) 663-2565 (option 1)

Support Email 

Contact support
  • "Never outsourced, your support will always come from OneShield."

  • Dedicated 24/7 Client Services.

  • Device availability and performance monitoring.

  • Network, storage, database, process and service, and transaction monitoring.

  • Upgrades, patches and fixes are deployed by our support services team.


Our valuable, cost-effective training program helps create savvy users within your organization who are proficient and efficient with each OneShield solution. OneShield training is developed by software and insurance professionals with years of experience as business analysts, underwriters, systems analysts, project managers, and developers. Our team will work with your organization to develop a training plan that meets your business goals.

  • Courses use hands-on training exercises and proven reference materials.

  • Comprehensive curriculum covers such areas as our object modeling, product definition, and workflow design.

  • Accommodate all user types, from the manager who is interested in the basics of our products to the programmer.