OneShield Enterprise

Engage Your Market Wherever They Are

Portal capabilities are core to your agency distribution network and client engagement. Your network can initiate quotes and policies, process endorsements, report FNOL, make payments, update records, access documents, upload materials, and request help. Agent and broker dashboards also surface open tasks and task history.

Put Self-Service in Every Hand

Agent, broker, and policyholder portals run on the same platform as Policy, Billing, and Claims, sharing one set of product metadata. Configure what each audience can do, then let them do it themselves.

Agent & Broker Portal

Move Transactions off Your Desk

Agents and brokers quote, bind, endorse, and file claims directly, without waiting on your service team.

Key capabilities:

Initiate quotes and policies, and process endorsements without a service ticket

Report FNOL and claims directly from their own dashboard

Make payments and access or upload documents on their own

Reconcile accounts and view commission and billing data in one place

Administer their own users: add, terminate, and reset passwords without IT involvement

Policyholder Self-Service

Answer Policyholders Before They Call

Policyholders report claims, check status, and upload documents themselves, from any device, without a phone call.

Key capabilities:

Report FNOL and track claim status without contacting an agent

Check payment status and upload supporting materials directly

Request assistance when a question needs a person, not a form

Access the portal from any device: it's fully responsive across desktop and mobile

Connected Distribution

Extend Your Reach Without Duplicating Work

Shared product metadata and full headless APIs let your channels run independently, without duplicating configuration work.

Key capabilities:

Share product metadata with a third-party portal instead of redefining it twice

Run policy journeys fully headless through independent, customer-built portals

Connect to your existing agency management and submission systems through pre-built integrations

“We saw double digit growth for the next two years for each of our products, which is substantial, because in all cases, we didn’t change the insurance product. We just simply changed the way in which we engaged with our independent agents.”